*Q1: What types of spare parts do you sell?
We offer components for special and heavy‑duty trucks: both original parts from long‑term storage warehouses and high‑quality newly manufactured analogues that meet or exceed OEM specs.
Q2: Do you ship worldwide?
Yes – across Europe and globally. We use trusted transport companies via road, rail, or air freight, with full customs documentation for each shipment.
Q3: How long does delivery take?
Depends on method: air (21‑34 days), road (28‑50 days within Europe), rail (28‑55 days for long distances). This period includes parts preparation, customs clearance, order assembly, and obtaining all necessary permits. This period may be shortened or extended depending on the availability of spare parts, their intended use and location, and the availability of direct shipment via the selected shipping method. Remote areas may add time.
Q4: What shipping documents do you provide?
Commercial invoice, packing list, certificate of origin, and any export/import permits required. You receive a digital copy before dispatch.
Q5: Are your analogues reliable?
Yes. Our newly manufactured parts are produced to strict quality standards, often at lower cost. They are fully interchangeable with original numbers.
Q6: Do I need to pay customs duties?
Import duties, VAT, and local taxes are your responsibility. We assist by providing accurate customs declarations.
Q7: Can I track my order?
Absolutely. Once shipped, you receive a tracking number from the carrier (air, rail, or road).
Q8: What is your return policy?
Unused, resalable parts may be returned within 30 days. Buyer pays return shipping unless we sent a wrong or defective item. Custom orders are non‑returnable.
Q9: Do you offer warranties?
Yes – 12+ months for analogues, 3-6 months for long‑term storage originals (unless sold “as is”). Wear parts are excluded.
Q10: How do I find the right part number?
Provide your vehicle’s make, model, serial number, or original OEM code. Our team will cross‑reference it.
Q11: Can you ship dangerous goods (batteries, oils)?
Yes, but only via road/rail with special packaging and hazmat documentation. Air freight restrictions apply.
Q12: What payment methods do you accept?
Bank transfer, credit card (Visa/Mastercard), and wire transfer. Business accounts may request net‑30 terms after approval.
Q13: Do you offer bulk discounts?
Yes – for fleet orders or large quantities. Contact our sales team for a quote.
Q14: What happens if a part is out of stock?
We check long‑term storage and analogue sources. If unavailable, we notify you within 72 hours and suggest alternatives.
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