*Q1: What types of spare parts do you sell?
We offer components for special and heavy‑duty trucks: both original parts from long‑term storage warehouses and high‑quality newly manufactured analogues that meet or exceed OEM specs.

Q2: Do you ship worldwide?
Yes – across Europe and globally. We use trusted transport companies via road, rail, or air freight, with full customs documentation for each shipment.

Q3: How long does delivery take?
Depends on method: air (21‑34 days), road (28‑50 days within Europe), rail (28‑55 days for long distances). This period includes parts preparation, customs clearance, order assembly, and obtaining all necessary permits. This period may be shortened or extended depending on the availability of spare parts, their intended use and location, and the availability of direct shipment via the selected shipping method. Remote areas may add time.

Q4: What shipping documents do you provide?
Commercial invoice, packing list, certificate of origin, and any export/import permits required. You receive a digital copy before dispatch.

Q5: Are your analogues reliable?
Yes. Our newly manufactured parts are produced to strict quality standards, often at lower cost. They are fully interchangeable with original numbers.

Q6: Do I need to pay customs duties?
Import duties, VAT, and local taxes are your responsibility. We assist by providing accurate customs declarations.

Q7: Can I track my order?
Absolutely. Once shipped, you receive a tracking number from the carrier (air, rail, or road).

Q8: What is your return policy?
Unused, resalable parts may be returned within 30 days. Buyer pays return shipping unless we sent a wrong or defective item. Custom orders are non‑returnable.

Q9: Do you offer warranties?
Yes – 12+ months for analogues, 3-6 months for long‑term storage originals (unless sold “as is”). Wear parts are excluded.

Q10: How do I find the right part number?
Provide your vehicle’s make, model, serial number, or original OEM code. Our team will cross‑reference it.

Q11: Can you ship dangerous goods (batteries, oils)?
Yes, but only via road/rail with special packaging and hazmat documentation. Air freight restrictions apply.

Q12: What payment methods do you accept?
Bank transfer, credit card (Visa/Mastercard), and wire transfer. Business accounts may request net‑30 terms after approval.

Q13: Do you offer bulk discounts?
Yes – for fleet orders or large quantities. Contact our sales team for a quote.

Q14: What happens if a part is out of stock?
We check long‑term storage and analogue sources. If unavailable, we notify you within 72 hours and suggest alternatives.

* - a (conditional) question being asked. This section of the website is constantly being updated with new answers to your questions via email and other communication channels.

1. General
These Terms govern all sales of spare parts for special and heavy‑duty trucks. We supply original components from long‑term storage warehouses and newly manufactured analogues. Shipments are arranged via third‑party transport companies using road, rail, or air freight, fully documented for delivery across Europe and worldwide.

2. Orders & Pricing
All orders are subject to availability. Prices are in EUR (or local currency) exclusive of VAT, customs duties, and shipping fees. We reserve the right to adjust prices due to supplier changes or currency fluctuations.

3. Payment
Full payment is required before shipment unless otherwise agreed. Accepted methods: bank transfer, credit card, or business invoice (for approved accounts). Payment must clear before dispatch.

4. Shipping & Documentation
We contract with reputable carriers (air, rail, road). Delivery times are estimates; we are not liable for carrier delays. Title and risk of loss pass to you upon handover to the carrier. We provide all export/import documents (commercial invoice, packing list, certificates of origin) to facilitate customs clearance. You are responsible for import duties, taxes, and compliance with your local regulations.

5. Warranty
Newly manufactured analogues carry a 12‑month warranty against defects. Long‑term storage parts are sold “as is” unless stated otherwise. Warranty excludes wear items, improper installation, or misuse. Defective parts will be replaced or refunded at our discretion.

6. Returns
Returns accepted within 14 days for unused, resalable items. Custom‑ordered or clearance parts are non‑returnable. Buyer pays return shipping unless our error. Contact us for RMA number before returning.

7. Limitation of Liability
We are not liable for indirect losses (downtime, lost profits) exceeding the order value. Force majeure suspends obligations.

8. Governing Law
These Terms are governed by the laws of Lithuania [EU]. Disputes resolved in its courts.

9. Changes
We may update these Terms; the version on our website applies.

Last updated: 2026-03-05

Privacy Policy

1. Data We Collect
When you order, we collect: name, billing/shipping addresses, email, phone, VAT/tax ID (for customs), and order history. Payment details are processed by secure gateways; we do not store full card data.

2. How We Use Data
– To process orders, arrange shipments, and generate customs/transport documents.
– To share necessary data (name, address, part description, customs codes) with transport companies (air, rail, road) for delivery.
– To communicate about order status, returns, and technical support.
– To improve our product range and comply with legal obligations.

3. Data Sharing
We never sell your data. We share only what is required with:
– Transport companies (for shipping and documentation).
– Customs authorities (for international declarations).
– Payment processors and fraud prevention services.
– Legal bodies if mandated by law.

4. International Transfers
Since we ship globally, your data may be transferred to countries outside your residence. We ensure adequate safeguards (e.g., standard contractual clauses) and compliance with GDPR/UK GDPR where applicable.

5. Data Security
We use SSL encryption, access controls, and secure servers. Retention: order data kept for 7 years (tax/legal reasons); contact data as long as needed for service.

6. Your Rights
Access, correct, delete, or restrict processing – contact us. You may withdraw consent for marketing anytime.

7. Cookies
Our site uses essential cookies for cart/checkout; no tracking without consent.

8. Contact
For privacy matters: This email address is being protected from spambots. You need JavaScript enabled to view it.

This policy may be updated. Last revision: 2026-02-02

We supply spare parts for special and heavy-duty trucks — original components from long‑term storage warehouses and high‑quality newly manufactured analogues. Our global logistics network covers Europe and the rest of the world via road, rail, and air freight, ensuring your order reaches you reliably and on time.

Shipping

All shipments are handled by trusted transport companies. We prepare full customs documentation for every part, so you receive legal, traceable deliveries without delays. Choose the most suitable method:
– Road freight for flexible, cost‑effective delivery across Europe.
– Rail transport for large or heavy consignments over long distances.
– Air and sea cargo for urgent needs, offering fast turnaround worldwide.

Parts are carefully packed to prevent damage during transit. We ship from multiple warehouses, balancing availability from long‑term stock (ideal for discontinued or rare components) with freshly manufactured analogues that meet or exceed OEM specifications. Tracking information is provided for every order.

Returns

If a part does not fit or fails to meet your expectations, you may return it within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Return shipping costs are borne by the buyer unless the error is ours (wrong part, defect, or shipping damage). Defective or mis‑shipped items will be replaced or refunded in full, including return freight. Custom‑ordered or clearance parts are non‑returnable.

To initiate a return, contact our support team with your order number (!) and photos of the part (if damage is claimed). We will issue a return authorisation and guide you through the process. Refunds are processed within 45 business days after inspection.

We are committed to minimising downtime for your fleet — reliable shipping and fair returns are part of that promise.